Terms, Conditions & Privacy Policy

Effective date: 1 January 2019

Welcome to Xpand Ops.

Thanks for using our products and services (“Services”). The Services are provided by Xpand Ops. which is part of the CTC Group.

By using our Services, you are agreeing to these terms. Please read them carefully.

1. General Terms of Use

  1. Introduction

1.1 These terms and conditions shall govern your use of our website.

1.2 By using our website, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.

1.3 If you register with our website, submit any material to our website or use any of our website services, we will ask you to expressly agree to these terms and conditions.

1.4 You must be at least 18 years of age to use our website; by using our website or agreeing to these terms and conditions, you warrant and represent to us that you are at least 18 years of age.

1.5 Our website uses cookies; by using our website or agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our privacy policy.

2.Credit

2.1 This document was created using a template from SEQ Legal (https://seqlegal.com).

3.Copyright notice

3.1 Copyright (c) 2020, Xpand Ops. (Xpandops.com)

3.2 Subject to the express provisions of these terms and conditions:

(a) we, together with our licensors, own and control all the copyright and other intellectual property rights in our website and the material on our website; and

(b) all the copyright and other intellectual property rights in our website and the material on our website are reserved.

4.Licence to use website

4.1 You may:

(a) view pages from our website in a web browser;

(b) download pages from our website for caching in a web browser;

(c) print pages from our website;

(d) stream audio and video files from our website; and

(e) use our website services by means of a web browser,

subject to the other provisions of these terms and conditions.

4.2 Except as expressly permitted by Section 4.1 or the other provisions of these terms and conditions, you must not download any material from our website or save any such material to your computer.

4.3 You may only use our website for your own personal and business purposes, and you must not use our website for any other purposes.

4.4 Except as expressly permitted by these terms and conditions, you must not edit or otherwise modify any material on our website.

4.5 Unless you own or control the relevant rights in the material, you must not:

(a) republish material from our website (including republication on another website);

(b) sell, rent or sub-license material from our website;

(c) show any material from our website in public;

(d) exploit material from our website for a commercial purpose; or

(e) redistribute material from our website.

4.6 Notwithstanding Section 4.5, you may redistribute our newsletter in print and electronic form to any person providing it is marked with our logo and name.

4.7 We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion; you must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.

5.Acceptable use

5.1 You must not:

(a) use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability or accessibility of the website;

(b) use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;

(c) use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;

(d) conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent;

(e) access or otherwise interact with our website using any robot, spider or other automated means, except for the purpose of search engine indexing;

(f) violate the directives set out in the robots.txt file for our website; or

(g) use data collected from our website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing).

5.2 You must not use data collected from our website to contact individuals, companies or other persons or entities.

5.3 You must ensure that all the information you supply to us through our website, or in relation to our website, is true, accurate, current, complete and non-misleading.

6.Registration and accounts

6.1 To be eligible for an account on our website under this Section 6, you must either purchase or subscribe to a service.

6.2 You may register for an account with our website by completing and submitting the account registration form on our website, and clicking on the verification link in the email that the website will send to you.

6.3 You must not allow any other person to use your account to access the website.

6.4 You must notify us in writing immediately if you become aware of any unauthorized use of your account.

6.5 You must not use any other person’s account to access the website, unless you have that person’s express permission to do so.

7.User login details

7.1 If you register for an account with our website, we will provide you with OR you will be asked to choose a user ID and password.

7.2 Your user ID must not be liable to mislead and must comply with the content rules set out in Section 10; you must not use your account or user ID for or in connection with the impersonation of any person. 

7.3 You must keep your password confidential.

7.4 You must notify us in writing immediately if you become aware of any disclosure of your password.

7.5 You are responsible for any activity on our website arising out of any failure to keep your password confidential, and may be held liable for any losses arising out of such a failure.

8.Cancellation and suspension of account

8.1 We may:

(a) suspend your account;

(b) cancel your account; and/or

(c) edit your account details,

at any time in our sole discretion without notice or explanation.

8.2 You may cancel your account on our website by notifying us in writing.

9.Your content: licence

9.1 In these terms and conditions, “your content” means all works and materials (including without limitation text, graphics, images, audio material, video material, audio-visual material, scripts, software and files) that you submit to us or our website for storage or publication on, processing by, or transmission via, our website.

9.2 You grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, store, adapt, publish, translate and distribute your content in any existing or future media OR reproduce, store and publish your content on and in relation to this website and any successor website OR reproduce, store and, with your specific consent, publish your content on and in relation to this website.

9.3 You grant to us the right to sub-license the rights licensed under Section 9.2.

9.4 You grant to us the right to bring an action for infringement of the rights licensed under Section 9.2.

9.5 You hereby waive all your moral rights in your content to the maximum extent permitted by applicable law; and you warrant and represent that all other moral rights in your content have been waived to the maximum extent permitted by applicable law.

9.6 You may edit your content to the extent permitted using the editing functionality made available on our website.

9.7 Without prejudice to our other rights under these terms and conditions, if you breach any provision of these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may delete, unpublish or edit any or all of your content.

10.Your content: rules

10.1 You warrant and represent that your content will comply with these terms and conditions.

10.2 Your content must not be illegal or unlawful, must not infringe any person’s legal rights, and must not be capable of giving rise to legal action against any person (in each case in any jurisdiction and under any applicable law).

10.3 Your content, and the use of your content by us in accordance with these terms and conditions, must not:

(a) be libellous or maliciously false;

(b) be obscene or indecent;

(c) infringe any copyright, moral right, database right, trade mark right, design right, right in passing off, or other intellectual property right;

(d) infringe any right of confidence, right of privacy or right under data protection legislation;

(e) constitute negligent advice or contain any negligent statement;

(f) constitute an incitement to commit a crime, instructions for the commission of a crime or the promotion of criminal activity;

(g) be in contempt of any court, or in breach of any court order;

(h) be in breach of racial or religious hatred or discrimination legislation;

(i) be blasphemous;

(j) be in breach of official secrets legislation;

(k) be in breach of any contractual obligation owed to any person;

(l) depict violence in an explicit, graphic or gratuitous manner]];

(m) be pornographic, lewd, suggestive or sexually explicit]];

(n) be untrue, false, inaccurate or misleading;

(o) consist of or contain any instructions, advice or other information which may be acted upon and could, if acted upon, cause illness, injury or death, or any other loss or damage;

(p) constitute spam;

(q) be offensive, deceptive, fraudulent, threatening, abusive, harassing, anti-social, menacing, hateful, discriminatory or inflammatory; or

(r) cause annoyance, inconvenience or needless anxiety to any person;

11.Limited warranties

11.1 We do not warrant or represent:

(a) the completeness or accuracy of the information published on our website;

(b) that the material on the website is up to date; or

(c) that the website or any service on the website will remain available.

11.2 We reserve the right to discontinue or alter any or all of our website services, and to stop publishing our website, at any time in our sole discretion without notice or explanation; and save to the extent expressly provided otherwise in these terms and conditions, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any website services, or if we stop publishing the website.

11.3 To the maximum extent permitted by applicable law and subject to Section 12.1, we exclude all representations and warranties relating to the subject matter of these terms and conditions, our website and the use of our website.

12.Limitations and exclusions of liability

12.1 Nothing in these terms and conditions will:

(a) limit or exclude any liability for death or personal injury resulting from negligence;

(b) limit or exclude any liability for fraud or fraudulent misrepresentation;

(c) limit any liabilities in any way that is not permitted under applicable law; or

(d) exclude any liabilities that may not be excluded under applicable law.

12.2 The limitations and exclusions of liability set out in this Section 12 and elsewhere in these terms and conditions: 

(a) are subject to Section 12.1; and

(b) govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these terms and conditions.

12.3 To the extent that our website and the information and services on our website are provided free of charge, we will not be liable for any loss or damage of any nature.

12.4 We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.

12.5 We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

12.6 We will not be liable to you in respect of any loss or corruption of any data, database or software.

12.7 We will not be liable to you in respect of any special, indirect or consequential loss or damage.

12.8 You accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the website or these terms and conditions (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).

13.Breaches of these terms and conditions

13.1 Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may: 

(a) send you one or more formal warnings;

(b) temporarily suspend your access to our website;

(c) permanently prohibit you from accessing our website;

(d) block computers using your IP address from accessing our website;

(e) contact any or all of your internet service providers and request that they block your access to our website;

(f) commence legal action against you, whether for breach of contract or otherwise; and/or

(g) suspend or delete your account on our website.

13.2 Where we suspend or prohibit or block your access to our website or a part of our website, you must not take any action to circumvent such suspension or prohibition or blocking[ (including without limitation creating and/or using a different account).

14.Variation

14.1 We may revise these terms and conditions from time to time.

14.2 The revised terms and conditions shall apply to the use of our website from the date of publication of the revised terms and conditions on the website, and you hereby waive any right you may otherwise have to be notified of, or to consent to, revisions of these terms and conditions. OR We will give you written notice of any revision of these terms and conditions, and the revised terms and conditions will apply to the use of our website from the date that we give you such notice; if you do not agree to the revised terms and conditions, you must stop using our website.

14.3 If you have given your express agreement to these terms and conditions, we will ask for your express agreement to any revision of these terms and conditions; and if you do not give your express agreement to the revised terms and conditions within such period as we may specify, we will disable or delete your account on the website, and you must stop using the website.

15.Assignment

15.1 You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions. 

15.2 You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these terms and conditions. 

16.Severability

16.1 If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.

16.2 If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect. 

17.Third party rights

17.1 A contract under these terms and conditions is for our benefit and your benefit, and is not intended to benefit or be enforceable by any third party.

17.2 The exercise of the parties’ rights under a contract under these terms and conditions is not subject to the consent of any third party.

18.Entire agreement

18.1 Subject to Section 12.1, these terms and conditions, together with our privacy policy, shall constitute the entire agreement between you and us in relation to your use of our website and shall supersede all previous agreements between you and us in relation to your use of our website.

19.Law and jurisdiction

19.1 These terms and conditions shall be governed by and construed in accordance with English law.

19.2 Any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England.

2. Privacy Policy

Our Company Xpand Ops. is part of the CTC Group.
This privacy policy will explain how our organization uses the personal data we collect from you when you use our website. 

What data do we collect? 
Our Company collects the following data
Personal identification information (Name, email address, phone number, etc.) 

How do we collect your data? 
You directly provide Our Company with most of the data we collect. We collect data and process data when you: 
• Register online or place an order for any of our products or services. 
• Voluntarily complete a customer survey or provide feedback on any of our message boards or via email. 
• Use or view our website via your browser’s cookies. 

How will we use your data?
Our Company collects your data so that we can:
Process your orders, manage your account.
Email you with special offers on other products and services we think you might like.
Contact you to keep you informed as to valuable content we have published.
If you have agreed to receive marketing, you may always opt out at a later date
You have the right at any time to stop Xpand Ops. from contacting you for marketing purposes  If you no longer wish to be contacted for marketing purposes, please ‘opt out’.

Will my data be shared with any third parties?
Your data will not be shared or sold to any third parties.

Our website may contain links to third party sites, vendors and providers for which we take no responsibility or liability for any losses or data breaches resulting from your dealings with said entities.

How do we store your data?
Our Company securely stores and protects your data electronically.
Our Company will keep your data unless you ‘opt out’ from receiving communications from us.
If you ‘opt out’ we will securely remove and delete your data.

What are your data protection rights?
Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete information you believe is incomplete.

The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you.

What are cookies?
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

How do we use cookies?
Our Company uses cookies in a range of ways to improve your experience on our website, including:
• Keeping you signed in
• Understanding how you use our website
What types of cookies do we use?
There are a number of different types of cookies, however, our website uses:
Functionality – Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used. Advertising – Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on
our website.
Our Company website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 9 January 2019.
If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

3. Purchased Products & Services

1. Introduction & Definitions

For the purpose of this agreement:
Xpand Ops. and Agents acting on behalf of Xpand Ops. will be referred to as “Company”.
Private individuals, customers, clients who have purchased or are receiving products and services from Xpand Ops will be refereed to as “Client”.

2. General scope of services

Xpand Ops. provides both tangible and intangible business products and services to both private clients and business clients.

3. Duration of Agreement

When a monthly plan is purchased then this agreement will commence until 30 days after said plan is cancelled. With regards to a yearly plan, this agreement shall remain in force for 12 months from the date of purchase.

4. Confidential Information & Non-Disclosure

  1. During these TERMS AND CONDITIONS each party shall at all times (excepting only in the proper course of its duties under this agreement or as may be required by law or with the prior written consent of the other party) hold absolutely confidential and not divulge or disclose by any means to any other persons, firm or corporation, any confidential or proprietary information belonging to the other party.  
  2. Confidential or proprietary information includes all financial, business and technical information, data, procedures or codes relating to transactions, accounts, investigations, discoveries, reserves, developmental work associated with products, processes, financing or trade secrets (whether in tangible or electronic form) of the other party or its associate companies, that is not in the public domain: that is, not generally known to or readily ascertainable by the general public. 
  3. The termination of this agreement for any reasons whatsoever shall not affect the operation of this article, the terms of which shall remain in full force and effect until such time as the parties agree.

5. Payment Terms, Charges and Termination

  1. “Client” agrees to pay “Company” for products and services in advance of the commencement of work.
  2. All monthly payment plans will renew automatically at the end of each month of service, therefore this agreement will be in effect for as long as the monthly payment plan remains active and 30 days after from the date of cancellation.
  3. If “Client” wishes to cancel their monthly plan they can do so in writing to “Company” at any time. The plan will then be cancelled 30 days after the date of notice to “Company”.
  4. All yearly payment plans start on the date of purchase and will be active for a period of 12 months.
  5. “Company” will not be held financially responsible for any losses or additional charges incurred by “Client” as a result of any service, product or transaction. Nor will “Company” be obliged to refund “Client” at any point of service.

6. Non-Solicitation

“Client” will not recruit or enter into a service agreement with any member of staff working for or on behalf of “Company”.

7. Content & Service

  1. Products and services provided to “client” by “company” must not be distributed or resold by “Client”.
  2. Any service feature included in a monthly plan, must be used within 30 days, before the next month of service commences.
  3. Any leftover services will be forfeited and “Client” will not be compensated nor will any leftover services be carried over to the next month of service.
  4. Any service or product transferred to “Client” will become the property of “Client”.
  5. “Company” will not be held responsible or liable for any copyright claims or actions.

8. Service & Product Plan Limits

1. “Filter & Reply to Customer Comments” – 20 replies in total in any one 24 hour period.
2. “Chat Support Website” – 20 contact sessions in total in any one 24 hour period.
3. “Email Replies to Customers” – 20 replies in total in any one 24 hour period.
4. “Accounts Receivable Follow Up” – 20 Emails In any 30 day period.
5. “WordPress Maintenance & SEO” – Updates to a maximum of 5 Website Pages and/or Post pages in any 30 day period.
6. “Recruitment Service” – A maximum of 2 job descriptions in any 30 day period.

7. “Schedule Management & Service Ticket Management” – 10 bookings or tickets in total in any one 24 hour period.

8. ‘Integrations and automation management’ – For this service limited tools will be used, if “Client” wishes to upgrade they can do so at their own expense.


7. If “Client” needs more than the plan limitations then they must agree a price with “Client” for additional services.
8. “Company” reserves the right to change the limits at any time and must communicate the planned changes to “Client” at least 5 days before the next billing day.

9. Costs & Expenses

1. Any cost for any upgrades or additional services, equipment, or licenses for software must be paid for in full by the “Client”.

9. Governing Law

1. These terms and conditions shall be governed by and construed in accordance with English law only.
2. Any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England only.