Job Description

Posted 1 month ago

Location: Remote (Global) / Hybrid (Select Hubs)

Type: Full-Time

---

The Role: Impact Without Borders

Are you a charismatic communicator with the strategic mindset to drive growth across the Spanish-speaking world? At XpandOps, we are looking for a Spanish-speaking Account Manager who can turn client interactions into long-term partnerships.

You won’t just be “managing” accounts; you’ll be an advocate, a strategist, and the face of XpandOps for our Latin American and Spanish markets. If you can navigate the nuances of diverse business cultures—from Madrid to Mexico City—while delivering high-impact results, we want to meet you.

---

What You’ll Do

• Portfolio Ownership: Take the lead on a diverse range of Spanish-speaking accounts, becoming their trusted advisor and go-to expert.
• Bridge the Gap: Use your bilingual mastery to translate client needs into technical solutions, ensuring nothing is “lost in translation” between the client and our operations teams.
• Growth Hunting: Proactively identify opportunities to expand our footprint within existing accounts through strategic upselling and value-added services.
• Success Metrics: Monitor account health, lead quarterly business reviews, and maintain industry-leading retention rates.
• Market Insight: Keep your pulse on the economic and business trends within Spanish-speaking regions to better advise your clients.

---

What You Bring

• Bilingual Fluency: Native or near-native proficiency in Spanish and English. You’re as comfortable delivering a pitch in Spanish as you are writing a technical report in English.
• The Experience: 3+ years in a client-facing role (Account Management, CSM, or Sales). Experience in a fast-paced B2B or tech environment is a major plus.
• Cultural Intelligence: An innate understanding of the business etiquette and nuances across different Spanish-speaking regions.
• Adaptability: You thrive in a remote-first environment and can manage your time across multiple time zones with ease.

---

Why XpandOps? (The Perks)

We’ve ditched the traditional office grind for a “Life-First” philosophy. At XpandOps, we work hard, but we celebrate even harder.

• Total Flexibility: Choose your scenery. Work from home, a trendy co-working space, or one of our hybrid hubs.
• The “Setup” Grant: We’ll give you a generous stipend to build the home office of your dreams (think standing desks, 4K monitors, and top-tier tech).
• Workcation Policy: Want to work from the Canary Islands for a month? Go for it! Our global footprint makes “working from anywhere” a reality.
• Health & Harmony: Premium medical coverage, mental health support, and generous PTO that we actually want you to use.
• Birthday Holidays: Never work on your birthday again. Consider it a gift from us!