Job Description

Posted 1 month ago

Location: Remote (Global) / Hybrid (Select Hubs)

Type: Full-Time

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The Role: Bridging Markets & Building Partnerships

Are you a master of relationship building with the linguistic flair to navigate complex global markets? At XpandOps, we don’t just manage accounts; we cultivate growth. We are looking for a high-energy, Mandarin-speaking Account Manager to be the primary bridge between our innovative service suites and our diverse portfolio of clients.

You’ll be the strategic “glue” that holds our partnerships together, ensuring our Mandarin-speaking clients feel heard, supported, and positioned for massive success. If you have a passion for cross-cultural communication and a knack for spotting opportunities where others see obstacles, you’ve found your home.

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What You’ll Do

• Relationship Architect: Serve as the lead point of contact for all matters specific to your portfolio of Mandarin-speaking accounts.
• Strategic Growth: Identify upselling and cross-selling opportunities by deeply understanding your clients’ business goals and aligning them with XpandOps solutions.
• Communication Mastery: Translate complex technical or operational requirements into clear, actionable insights for clients in both English and Mandarin.
• Retention Champion: Conduct regular business reviews (QBRs) to ensure client satisfaction and maintain a “churn-zero” mindset.
• Internal Liaison: Collaborate with our product and operations teams to ensure client feedback is turned into reality.

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What You Bring

• Linguistic Precision: Native or professional fluency in Mandarin (Mandarin Chinese) and English. You can negotiate a contract in one and write a creative brief in the other without breaking a sweat.
• Experience: 3+ years in Account Management, Client Success, or Business Development (B2B experience preferred).
• The “X-Factor”: A proactive, problem-solving DNA. You don’t wait for a fire to start; you’ve already checked the smoke detector.
• Tech Savvy: Comfortable navigating CRM tools (Salesforce/HubSpot) and remote collaboration stacks (Slack, Zoom, Notion).

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Why XpandOps? (The Perks)

We believe that happy humans do the best work. That’s why we’ve built a culture that prioritizes your life as much as your career.

• Work from Anywhere: Whether it’s your home office, a beachfront café, or our hybrid hub, your “office” is wherever you’re most productive.
• The “Vibe” Stipend: Monthly allowance for co-working spaces, high-speed internet, or that ergonomic chair you’ve been eyeing.
• Global Retreats: When we do meet in person, we make it count. Think team summits in world-class destinations.
• Growth Accelerator: A dedicated budget for professional development, certifications, and language coaching.
• Wellness First: Comprehensive health coverage and “No-Meeting Fridays” to keep your mental battery at 100%.